Happiness Survey – Where efficiency leads to effectiveness

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How many of us have really wondered what drives the altitude of an organization? The question could be addressed through various perspectives. For some, it may be market penetration, process efficiency, cash flow cycle, meeting targets, brand image, employee count or company size. Measuring company success on these methodologies are true with an assumption that […]

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Customer Services Assessment as a part of the BPO Services

Customer Services Assessment as a part of the BPO Services

The PMaps CSA or the PMaps Customer Service Assessment is actually based upon of three important modules: Core or the Service, The Sales and The Collections. Every particular module has a very much well structured set of questions which are designed to assess every kind of job-related skills and abilities.  The main purpose of these […]

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Chatter Bots: A Brief History

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“Hey Siri, how is the weather going to be?” “I think it’s going to rain today.” In this first part of a multipart series, we will try to understand how the ChatterBots started to come to being. When Apple released iPhone 4s in 2011, everybody was made to focus on one feature, Siri. A little […]

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