KPO/CaptiveManaging and performing strategic domains with quality assurance
What is PMaps KPO/ Captive Assessment?
Knowledge Process Outsourcing or Captive is the industry that has similar requirements to that of BPS/ BPM/ BPO but has in a more enhanced form like managing and performing strategic domains with quality assurance. In other words, as per their unique requirement the test is segregated into layers of behavior, aptitude, demography and skills where each module is further divided into various sub-categories according to the customized test design for respective client.
Why do companies require to use this?
This assessment module provides a “Scientific Fitment Algorithm” to our clients to filter candidates on the following three layers:
- Job Fit
- Not Selected
It certainly enables to identify “right hire” for Grievance handling, Analytics, Revenue Cycle Management, Telecom, Voice Support, Voice Service, Customer Service Operations, Calling and Back office.
A valid PMaps KPO Industry Assessment is a one-stop shop for every employer today to make their customer experience as a key differentiator in market .
- Predictive Analytic and Fitment Algorithm.
- Key expertise to spot sophisticated and skillful professionals.
- Rich content i.e. picture/image, audio and video.
- Customized Assessment consisting of Aptitude, Domain and Behavior modules.
- Assess candidates’ knowledge, skill and behaviour for various roles.
- Lie detectors built in the Algorithm that makes the test “difficult to fake.”
- Inter-Intra company benchmark system.
- Abridged and detailed reporting.
Few of the benefits which the client receive from this assessment are as follows:
- Know the candidate’s expected job performance.
- Remote monitoring of candidate test scores and test results.
- Desktop and Mobile platform for taking and monitoring test results.
- No special IT requirements are needed for taking assessments.
- Improve operational KPI and improve your customer experience every time.
- Accessibility to real time aptitude and detailed psychometric reports of the candidates.
PMaps Assessment evaluates the true skills and knowledge for hiring in various industries like Banking, Hiring, IT, below mentioned key profiles to ensure quality performance and quality hiring:
- Project Executive
- Market Research Analyst
- Teller caller
- Quality Officer
- Programming Specialists
- Research Analyst
- Statistical Analyst
- Computer and Information System Analyst
To find the right candidate for the right job at the right place.
Based on logic, domain knowledge, Numerical & behavior.
Numeric, Image, Videos, Audio & Situational Judgment Test, etc.
30-40 min (approx.)