Form FillingCustomer’s query and customer’s comfort management
What is Form Filling Assessment?
Form filling is the ability of a candidate wherein the candidate handles the customer’s query and manages the customer’s comfort by forwarding database either by talking to the customers on the phone or by understanding visually through a piece of paper or an image.
We check the form filling abilities of a candidate which is of prime importance for industries such as KPO/Captive, BPS/BPM/BPO, call center primarily for customer service agents and query handling departments across industries.
PMaps Form Filling assessment assesses the following parameters in the candidates:
- Typing Speed
- Typing Accuracy
- Attention to Detail
- Listening abilities (for voice process)
Why do we use this?
Form filling skill is used in industries specifically in many of the KPO & BPO industries. The skill-set is of prime importance for Pharmaceuticals, Medical and Educational Institutions on primary basis.
Some of the unique features of this Multilingual Assessment are as follows:
- Customized Test Design.
- Industry specific assessment models.
- Different test designs for voice process and non-voice process.
- Predictive Analytics and Fitment Algorithm.
- Inter-Intra company benchmark system.
- Abridged and detailed reporting.
Few of the benefits which the client receive from this assessment are as follows:
- It ensures that the right candidates are identified.
- Remote monitoring of on-going tests and test performances.
- Detect which candidates have the potential to benefit the organization
- Helps to increase the working performance
- Analysis of the performance report of overall assessments.
PMaps Assessment for evaluating true skills are generally used for hiring below mentioned key profiles to ensure quality performance and quality hiring:
- BPS/ BPM/ BPS
- Customer Service Executives/ Agents
- Administration executives
- Desk Representative
- Data operator
To assess the candidate’s on-the-job performance
Based on logic, domain, numerical ability & behavior
Audio, Domain specific, Logical, MCQ’s
30-40 min (approx.)
The Industries that are using this Assessment for their performance enhancement are as follows:
- Banking and Finance
- Education Coaching
- Tours and Travels
- Retail and FMCG