Form Filling

Customer’s query and customer’s comfort management
What is Form Filling Assessment?

Form filling is the ability of a candidate wherein the candidate handles the customer’s query and manages the customer’s comfort by forwarding database either by talking to the customers on the phone or by understanding visually through a piece of paper or an image.

We check the form filling abilities of a candidate which is of prime importance for industries such as KPO/Captive, BPS/BPM/BPO, call center primarily for customer service agents and query handling departments across industries.

PMaps Form Filling assessment assesses the following parameters in the candidates:

  • Typing Speed
  • Typing Accuracy
  • Language
  • Attention to Detail
  • Navigation
  • Listening abilities (for voice process)
Why do we use this?

Form filling skill is used in industries specifically in many of the KPO & BPO industries. The skill-set is of prime importance for Pharmaceuticals, Medical and Educational Institutions on primary basis.


Some of the unique features of this Multilingual Assessment are as follows:

  • Customized Test Design.
  • Industry specific assessment models.
  • Different test designs for voice process and non-voice process.
  • Predictive Analytics and Fitment Algorithm.
  • Inter-Intra company benchmark system.
  • Abridged and detailed reporting.

Few of the benefits which the client receive from this assessment are as follows:

  • It ensures that the right candidates are identified.
  • Remote monitoring of on-going tests and test performances.
  • Detect which candidates have the potential to benefit the organization
  • Helps to increase the working performance
  • Analysis of the performance report of overall assessments.
Key Profiles

PMaps Assessment for evaluating true skills are generally used for hiring below mentioned key profiles to ensure quality performance and quality hiring:

  • KPO/Captive
  • Customer Service Executives/ Agents
  • Telecaller
  • Administration executives
  • Desk Representative
  • Data operator


To assess the candidate’s on-the-job performance


Based on logic, domain, numerical ability & behavior

Question Types

Audio, Domain specific, Logical, MCQ’s


30-40 min (approx.)

Industries Using

The Industries that are using this Assessment for their performance enhancement are as follows:

  • KPO/Captive
  • Banking and Finance
  • Education Coaching
  • Tours and Travels
  • Hotel
  • Retail and FMCG
  • e-commerce

How It Works

Top Clients


A Delightful Experience

Lakshmi Menon

AVP – Human Resources

We have been working PMaps since Dec 2015 and are happy with the psychomteric evaluation and the online tests that PMaps has mapped for us.

Elton Isaac

AGM – Talent Acquisition

It is a great tool to use which can be customized to assess various skills that are required on the job. The team is prompt in providing solutions and ensures smooth functioning of the tool.

Kranti Munje


It has been pleasure working with PMaps team. Our aim was to reduce the recruitment cycle time; and we have achieved it through PMaps. The PMaps team has been very supportive to our needs. It has been pleasure working with the team!

Mushtaque Aalam

Head of Resourcing

It has met our organization’s purpose. We hope to see similar partnership in the future.

Preeti Shirke

Head-Recruitment – Intelenet Global Services

The PMaps team has been extremely forthcoming and receptive to the requirements we have shared. The solution that has been designed and customized to suit our requirements has been very well received in our organization. The team is very quick to respond to queries and provide resolution. We have been able to see the benefits of implementing this solution. The team also offered suggestions for providing the best possible resolution and truly partnered with us in our journey of creating a cloud environment for testing.

Siddhant Malhotra

Manager-Human Resources – Epicenter

The team at PMaps is exceptionally capable of understanding & executing comprehensive analytics, which is required for forecasting the competencies that would ensure an individual’s success in any given role. The team at PMaps does a phenomenal job of ensuring that they understand each & very precise nuances of a particular job requirement before they design an assessment tool.

Binoy Haridasan

Director – Human Resources – INFINX Services Pvt.. Ltd.

PMaps has a Amazing team along with a Great product, They could actually understand what exactly we were looking at the product for gauging employees and the tests were superbly prepared as per our needs. Thank you Team PMaps and all the very best for a great future.

Subodh Juwatkar

AVP – Human Resources – Darashaw & Co Pvt Ltd

Thanks for conducting a psychometric assessment for our new hires. PMaps team designed and delivered customized assessment in quick turnaround time.

Abhimanyu Kumar

Vice President HR – Bajaj Allianz General Insurance

We were very satisfied with PMaps People Analytics services. PMaps has applied both Psychology and Data-driven approaches for conducting People Analytics exercise. In terms of using PMaps Attrition Analytics services, it was Excellent partnership and commitment shown by PMaps.