Direct to Home (DTH)Hiring quality candidates across domains of the Retail sector
What is PMaps Direct to Home Assessment?
The Industry of “Direct to Home services” has spread its roots across the country. PMaps DTH Assessment is segregated into layers of behavior, aptitude, demography and skills where each module is further divided into various sub-categories. These categories are divided according to the customized test design of respective client. It is an ‘Assessment Solution’ that helps in hiring quality candidates across domains of the Retail sector.
The Various skill-sets that are assessed by our Assessment suit are as follows:
- Channel Management
- Customer Service Management
- Satellite Communication
- Electronic Device Installation
- Customer Operations
- Consumer Durables
- CCTV and LAN Networking
- Design Development
- Android, Java and Testing
- Logistics, Purchase Order and Procurement
Why do companies require to use this?
The key differentiating factors for considering our products by our clients are as mentioned below:
- This assessment module provides a “Scientific Fitment Algorithm” with three layers: ‘Job Fit’, ‘Trainable’ and ‘Not Selected’.
- We provide behavioral and cultural assessment along with assessing skills to find perfect candidate.
- It certainly enables to identify “right hire” and improve the hiring process.
- Hiring expertise on assessing necessary technical skills and expertise eg. Android, Java, Testing, LAN Networking, VSAT technology, VOD, FTTH etc. along with non-technical requirement that enhance customer service experience level.
By considering various skills and knowledge necessities, PMaps DTH Assessment is a one-stop shop for every employer today to make their customer experience as a key differentiator in the market .
- Customized Assessment consisting of Aptitude, Domain and behavior modules.
- Assess candidates’ knowledge, skill and behavior for various banking roles.
- Mobile and Desktop platform for undertaking and monitoring assessment.
- Predictive Analytic, Fitment Algorithm and Inbuilt Lie Detectors.
- Rich content i.e. picture/image, audio and video that makes assessment more inclusive.
- Know the candidate’s expected job performance.
- Remote monitoring of candidate’s test scores and test performance.
- Inter-Intra company benchmark system.
- Abridged and detailed reporting.
- Accessibility to real time aptitude and detailed behavioral reports of the candidates.
Few of the benefits which the client receives from this assessment are as follows:
- Enhance customer experience and increase customer penetration.
- Develop competitive edge over other competitors in the market.
- Improve operational KPI and improve your customer experience every time.
- Lower customer complaint rate.
- Improvement in Efficiency.
PMaps Assessment for evaluating true skills are generally used for hiring the below mentioned key profiles to ensure quality performance and quality hiring:
- Technical Support Executive/ Head
- Customer Executive- outbound billing
- Area Service Incharge
- Assistant General Manager- Litigation
- Circle Head/ Executive
- Solution Architect
- Area Sales Executive/ Manager
- Marketing Executive/ Manager
- Area Service Executive/ Manager
- Project Managers
- Marketing Executive/ Manager
- Zonal Sales Manager
- Territory Sales Assistant/ Executive/ Manager
- Customer service assistant
- Operations Executive/ Manager
- Branch Service Manager
To find the right candidate for the right job at the right place.
Based on logic, domain knowledge, numerical ability & behavior.
Numerical, Image, Videos, Audio & Situational Judgment Test, etc.
30-40 min (approx.)