Products, Services And Technology

Chat Simulator

PCA is our in-house proprietary system that allows potential hires to communicate in real time using easily accessible web interfaces. PCA is an online/offline chat simulator distinguished by its simplicity and accessibility to users (Hiring Companies) so as to assess the candidates chatting skills and know their suitability for the chatting processes.

Purpose: Assess typing speed, accuracy, promptness, language in terms of sentence formation, grammar & spelling, and formal writing etiquettes of a service agent while addressing the customer through web chat.

Application: Customer Service Agent, Data Professionals & Operation Executive

PMaps Chat Assessment Scale:

  • Typing Speed

  • Promptness

  • Spelling Check

  • Grammar Check

  • Chat Logs